Under the direction of the Customer Service Manager, provides support to sales representative and commercial clients. Coordinates of all aspects of the relocation maintaining high quality service. Position interacts with many service areas within the organization, including, Sales, Operations, Accounting and Management to ensure that all relocation activities are performed in accordance with contractual and industry guidelines.
Responsibilities:- Maintain communication throughout the move process with client and internal team
- Obtain and maintain all necessary information documentation/contracting
- Ensure accurate data entry
- Alert appropriate parties to any modifications to schedule
- Communicates directly with the client to schedule and confirm move related activities
- Understand, interpret, and reference sales agreements and vendor contracts
- Performs follow up activities to ensure accurate reporting of data and that all files are complete
- Appropriately settles (or ensures proper handling of) any escalations
- Provide outstanding value, excellent communication, a willing attitude, reliability, a professional image, an assurance of excellence and customer empathy
- Other administrative duties as assigned
- High School Diploma or equivalent
- Exceptional customer service presence, written and verbal communication skills
- Demonstrated proficiency using computer, common office equipment and MS Office applications
- Prefer two to three years’ experience in customer service
- Experience in the relocation or transportation industry preferred
About JK Moving Services
As the largest office moving company in the greater DC area, JK delivers superior relocation, storage, records management, and technology services to commercial and industrial clients from museums and universities to data centers, laboratories, and medical facilities. For the third year running, JK Moving Services has been ranked #1 commercial mover by Washington Business Journal. JK actively seeks dedicated professionals ready to positively impact the office moving community.
JK places high standards on the care of its employees. From charitable giving to competitive compensation to fun corporate events, JK invests in each employee’s professional and personal growth. This level of commitment sets JK apart from other companies – why not consider joining JK Moving Services today!
JK Benefits
In addition to comprehensive medical, dental, and vision insurance, JK Moving offers:
- World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
- Recruitment and customer referral bonuses
- Company-paid life insurance and accidental death benefits
- Voluntary protection programs for employees and their families
- Service recognition programs
- Safety & performance bonuses
- Tuition reimbursement and student loan repayment assistance
- Discounted membership @ Gold’s Gyms (corporate locations) nationwide
- Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
- Medical and Dependent Care Flexible Spending Accounts (FSAs)
- Health Savings Account (HSA) with employer matching contribution
Equal Opportunity/Affirmative Action Employer
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